Quotes By Jeff Bezos

If there's one reason we have done better than of our peers in the Internet space over the last six years, it is because we havefocused like a laser on customer experience.

It's perfectly healthy-encouraged, even to have an idea tomorrow that contradicted your idea today.

There is no map, and charting a path ahead will not be easy. We will need to invent, which means we will need to experiment.

We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that because we believe, and we have to take this as an article of faith, that by keeping our prices very, very low, we earn trust with customers over time, and that actually does maximize free cash flow over the long term.

Are you lazy or just incompetent?

You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.'

We are pioneers and the history of pioneers is not that good.

We were hoping to build a small profitable company; and of course, what we've done is build a large, unprofitable company.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

I definitely believe people should pay for copyrighted works. And the laws are sufficient: They already require you to pay for copyright work. There's no confusion. The problem is...it's a heck of a lot easier to steal MP3s than to buy them.

The Internet is disrupting every media industry...people can complain about that, but complaining is not a strategy. And Amazon is not happening to book selling, the future is happening to book selling.

Our garage was basically science fair central.

What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.

Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.

I wouldn't be surprised if history records Tim Berners-Lee as the second Gutenberg.

We're working to lower the cost of spaceflight so that many people can afford to go and so that we humans can better continue exploring the solar system. Accomplishing this mission will take time, and we're working on it methodically.

But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I believe it's still Day One, and that it's early in the day. If anything, the rate of change is accelerating.

Feel free to cover Amazon any way you want. Feel free to cover Jeff Bezos any way you want.

It's generally human nature to overestimate risk and underestimate opportunity.

You can have a job, or you can have a career, or you can have a calling. If you can somehow figure out how to have a calling, you have hit the jackpot because that's the big deal.