Customer Quotes

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

In this industry, there's a lot of cases of being a competitor in one way, but you're often a customer and a vendor in another way. It's not atypical in aerospace. Actually, it's not that atypical in a lot of industries.

If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.

Starter pack of essentials for Day 1 defense: customer obsession, a skeptical view of proxies, the eager adoption of external trends, andhigh-velocity decision making.

Focus relentlessly and passionately on the customer.

AWS is customer obsessed, inventive and experimental, long-term oriented, and cares deeply about operational excellence.

If you had gone to a customer in 2013 and said "Would you like a black, always-on cylinder in your kitchen about the size of a Pringles can that you can talk to and ask questions, that also turns on your lights and plays music?" I guarantee you they'd have looked at you strangely and said, "No, thank you."

Good inventors and designers deeply understand their customer. They spend tremendous energy developing that intuition. They study and understand many anecdotes rather than only the averages you'll find on surveys. They live with the design.

Focusing on the customer makes a company more resilient.

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first.Invent. And be patient.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent.

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

All businesses need to be young forever. If your customer base ages with you, you're Woolworths.

If you're long-term oriented, customer interests and shareholder interests are aligned.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.

No customer was asking for Echo. This was definitely us wandering. Market research doesn't help.

One advantage - perhaps a somewhat subtle one - of a customer-driven focus is that it aids a certain type of proactivity. When we're at our best, we don't wait for external pressures. We are internally driven to improve our services, adding benefits and features, before we have to.