If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.

There is nothing like a concrete life plan to weigh you down. Because if you always have one eye on some future goal, you stop paying attention the the job at hand, miss opportunities that might arise, and stay fixedly on one path, even when a better, newer course might have opened up.

We need to learn how to become a digital enterprise, but we understand that we're a company made up of 2.2 million associates, and that human interaction in the future will matter.

The sales floor probably gets more people. And what we're seeing in supply chain is that it's basically the same number of people with just a whole lot more productivity, but their jobs change.

I think companies have a big problem making a big transition, so leaders get replaced.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.