Quotes By Jeff Bezos

You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.

People loved their horses, too. But you don't keep riding your horse to work just because you love it.

All businesses need to be young forever. If your customer base ages with you, you're Woolworths.

If you have a business model that relies on customers being misinformed, you better start working on changing your business model.

If you're long-term oriented, customer interests and shareholder interests are aligned.

Am I going to regret leaving Wall Street? No. Will I regret missing the beginning of the Internet? Yes.

Lowering prices is easy. Being able to afford to lower prices is hard.

Your brand is formed primarily, not by what your company says about itself, but what the company does.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

The balance of power is shifting toward consumers and away from companies. The right way to respond to this if you are a company is toput the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shoutingabout it, marketing it.

We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.

There are a whole bunch of people who don't like to shop. But there are also people, maybe, who even do like to shop but are very time pressured. And so shopping online can save people time.

We also have no incentive compensation of any kind. And the reason we don't is because it is detrimental to teamwork.

I've not seen an effective manager or leader who can't spend some fraction of time down in the trenches... If they don't do that they get out of touch with reality, and their whole thought and management process becomes abstract and disconnected.

It's very important for entrepreneurs to be realistic. So if you believe on that first day while you're writing the business plan that there's a 70 percent chance that the whole thing will fail, then that kind of relieves the pressure of self-doubt.

If you're truly obsessed over customers, it'll cover a lot of errors.

I never worked on the school newspaper.

There's so much stuff that has yet to be invented. There's so much new that's going to happen. People don't have any idea yet how impactful the internet is going to be and that this is still Day 1 in such a big way.

I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.