Quotes By Doug McMillon

Walmart is not arrogant. We could go away at any minute. I think most of us act that way every day. If you're not willing to fail - and we are failing at some things - you're going to go away.

It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.

Businesses grow and they don't change enough and they decline over time. Retailers do that on a bit of a faster cycle.

You see the rise and fall of Sears and others. It's just a reminder that this can happen to us too.

When I saw Jet.com, I saw a strong team.

Yeah, we're trying to learn from Sam Walton, learn from competition, and on a global basis be able to be the very best as we try to bring it all together.

Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

Our country frequently seems more divided than ever on how to approach everything from climate change to the economy. I think the path to understanding begins with honest, open conversations.

Big problems don't rest on the shoulders of government or corporations alone.

If you want to think of a company as a system, design the system to benefit all. So how can you raise wages, increase training, and reduce carbon, and provide low-prices? We believe that it's possible to deliver, and I find a lot of other likeminded CEOs, as it relates to thinking that way.

As chairman, I commit to keeping Business Roundtable CEOs at the forefront of constructive public policy debates as we pursue an agenda of greater growth and opportunity for all Americans.

Representing a company with the largest and one of the most diverse groups of associates in the U.S., and an even more diverse customer base of tens of millions of customers, we believe we should stay engaged to try to influence decisions in a positive way and help bring people together.

In the world there is a debate over inequity, and sometimes we get caught up in that, and retail does in general.

I think the growing interest in stakeholder capitalism stems from companies genuinely invested in doing good for our world, because it's the right thing to do and because businesses who take this approach are stronger.

If the consumer generally feels like they are going to have a job... access to money... we will see them spend that.

Customers want to save money and time and have the broadest assortment of items, and we think that by bringing e-commerce and digital capabilities together with the stores, we can do things that a pure e-commerce player can't.

That's one of the best things about my job: I get to tell the world about the innovative and meaningful things our people are doing every day.

Finding inventory in the backroom is not always a joy.

My family raised bird dogs when I was growing up in Jonesboro, Arkansas, and I'm a gun owner myself. We understand that heritage, our deeply rooted place in America and our influence as the world's largest retailer. And we understand the responsibility that comes with it.

I went to graduate school and paid good money to get an education that's worth something, but I learned more in the first six months at Walmart than I learned in 5 1/2 years of post-secondary education.