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Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

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Always thinking about the customer value proposition is including price, assortment, experience, and trust, and all of those have been changed by technology and been changed by e-commerce, and so leading up to the moment when I took this role, there was an understanding that we needed to invest in e-commerce, grow e-commerce, but we didn't take it seriously enough.

It can improve the customer experience if ads are done in the right way and we also want to make sure that we don't do anything that causes our prices to go up in our retail business.

Businesses grow and they don't change enough and they decline over time. Retailers do that on a bit of a faster cycle.

Technology empowers the less empowered. If there is a strong force that bring a change in the lives of those on the margins it is technology. It serves as a leveler and a springboard.

If you are not happy with something, you should change it. So I went to a lot of therapy, and finally, I am able to speak up for myself: You are going to hear me roar.

India is an important part of Walmart's story and over the past two decades, we've strengthened and expanded our partnerships in the country to empower people and help local businesses grow