Technology transforms people's lives. From mitigating poverty to simplifying processes, ending corruption to providing better services, technology is omnipresent. It has become the single-most important instrument of human progress.

Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

Human kind is made up of two sexes, women and men. Is it possible that a mass is improved by the improvement of only one part and the other part is ignored? Is it possible that if half of a mass is tied to earth with chains and the other half can soar into skies?

Women of South Africa are some of the most powerful people on Earth. Change what you believe is possible for yourself.

Always thinking about the customer value proposition is including price, assortment, experience, and trust, and all of those have been changed by technology and been changed by e-commerce, and so leading up to the moment when I took this role, there was an understanding that we needed to invest in e-commerce, grow e-commerce, but we didn't take it seriously enough.

Change starts local. Even global changes start small - with people like us. In our generation, the struggle of whether we connect more, whether we achieve our biggest opportunities, comes down to this - your ability to build communities and create a world where every single person has a sense of purpose.