We hire people who want to make the best things in the world.

Everybody loves convenience, everyone wants to save time. But we had built a business called the Supercenter business that was one stop shopping that helped people save time and you had instant gratification because you could walk in the Supercenter and you could get 120,000 SKUs, and they were the best items from around the world.

I think what we've seen happen so far is that as we've applied technology for the picking process in the store, for example, is that job composition has changed but we have about the same number of people.

It's very clear that AI is going to change literally every job. Maybe there's a job in the world that AI won't change, but I haven't thought of it.

Humility must always be the portion of any man who receives acclaim earned in blood of his followers and sacrifices of his friends.

If you don't give people a chance to fail... you won't innovate... if you wanna be an innovative company allow people to make mistakes.