Men standing in opposite hemispheres will converse and deride each other and embrace each other, and understand each other's language.

We must develop open source systems that enhance trust and transparency. We must build quality data centres free from biases, we must democratise technology and create people centre applications. We must address concerns related to cyber security, disinformation and deepfakes. We must also ensure that technology is rooted in local ecosystems for it to be effective and useful. Loss of jobs is AI's most feared disruption, but history has shown that work does not disappear due to technology, only its nature changes. We need to invest in skilling and re-skilling our people for an AI-driven future.

We're really excited about how generative AI is already helping us with search and chat. It's more of a solution approach today to go into our search bar and say, "I wanna prepare for a seven year old's birthday party." You get a better answer than what we could've done in the past. And I'm excited about how search and chat will be more relevant and personal in the weeks and months to come. And it's moving really quickly.

We continue to invest in wages. So I think that's helping some, and that process will continue. As it relates to AI and the future of employment, I think for the most part, our folks are enthusiastic about it because they've seen new tools that they're receiving that are making their jobs better. That's helping them take fewer steps.

I think no one knows how this is going to play out exactly. And the way it feels to me is that basically every job gets changed. And I think the best way to think about it is getting "plussed up." So how can I lean in the role that I have, regardless what that role is, to adopt new tools, leverage them and make things better than they would've otherwise been?

As I look across our company, we have everything from store associates to supply chain associates. Of the 2.1 million people (globally), something less than 75,000 of them are home office jobs. All the other ones are working in a store, a club, a distribution center. And I think those jobs change more gradually. We are still going to want to serve customers and members with people. The change as it relates to the home office jobs probably happens faster.