If you want to think of a company as a system, design the system to benefit all. So how can you raise wages, increase training, and reduce carbon, and provide low-prices? We believe that it's possible to deliver, and I find a lot of other likeminded CEOs, as it relates to thinking that way.
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Ten years ago, we committed to investing in our associates through higher wages, new training opportunities, and changes to our scheduling and education programs. It was a step grounded in the belief that putting people first is always the right thing to do. These investments sparked momentum in our stores that we still see and feel today.
When I was president of the company, I said, 'Okay, I can do this - piece of cake.' Then when you are the CEO, the responsibilities multiply enormously because you worry about everything.
Business need to go beyond the interest of their companies to the communities they serve.
We've got thousands of investors counting on us. And we're a team of thousands of employees all counting on each other. That's fun.
Some entrepreneurs talk of a high burn rate, high advertising rate, and so on, with no outcome, so it doesn't impress me. But an entrepreneur who has that kind of a feeling of responsibility towards his investors is somebody who will have all my support.
We grew this business with the store operators and the merchants making all the decisions, I got to be one of the merchants and it was a lot of fun. But to put the customer in charge, you have to start with design.
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