Of course we aren't perfect. We make mistakes. But, if the world could see all of the hard-working, well-intentioned people inside our company who are making things better in their communities and in the world, I'm convinced they would be moved by it all. I am.
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We're an 'And' company, we're people and tech, we're stores and e-commerce, we're innovation and execution.
My best days have been when we've been able to raise wages for associates. I love doing that and I want to keep doing that. It's also important to have low prices.
The two most important things in any company do not appear in its balance sheet: its reputation and its people.
Looking ahead, we will compete with technology, but win with people. We will be people-led and tech-empowered.
I think what we've seen happen so far is that as we've applied technology for the picking process in the store, for example, is that job composition has changed but we have about the same number of people.
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