I think what we've seen happen so far is that as we've applied technology for the picking process in the store, for example, is that job composition has changed but we have about the same number of people.

We're an 'And' company, we're people and tech, we're stores and e-commerce, we're innovation and execution.

Starting and growing a business is as much about the innovation, drive, and determination of the people behind it as the product they sell.

Invention is not enough. Tesla invented the electric power we use, but he struggled to get it out to people. You have to combine both things: invention and innovation focus, plus the company that can commercialize things and get them to people.

If you don't give people a chance to fail... you won't innovate... if you wanna be an innovative company allow people to make mistakes.

Of course we aren't perfect. We make mistakes. But, if the world could see all of the hard-working, well-intentioned people inside our company who are making things better in their communities and in the world, I'm convinced they would be moved by it all. I am.