We're an 'And' company, we're people and tech, we're stores and e-commerce, we're innovation and execution.

I think what we've seen happen so far is that as we've applied technology for the picking process in the store, for example, is that job composition has changed but we have about the same number of people.

Starting and growing a business is as much about the innovation, drive, and determination of the people behind it as the product they sell.

The two most important things in any company do not appear in its balance sheet: its reputation and its people.

If you don't give people a chance to fail... you won't innovate... if you wanna be an innovative company allow people to make mistakes.

Invention is not enough. Tesla invented the electric power we use, but he struggled to get it out to people. You have to combine both things: invention and innovation focus, plus the company that can commercialize things and get them to people.