If you don't give people a chance to fail... you won't innovate... if you wanna be an innovative company allow people to make mistakes.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

The strong live and the weak die. There is some bloodshed, and out of it emerges a much leaner industry, which tends to survive.

I think the environment has become more competitive. That has made Indian industry more concerned with a) its customers, b) the quality of its products, and c) its brand image in the marketplace.

You want to look at what other companies are doing. It's very important not to be hermetically sealed. But you don't want to look at it as if, 'OK, we're going to copy that.' You want to look at it and say, 'That's very interesting. What can we be inspired to do as a result of that?' And then put your own unique twist on it.

Enlightened business is learning that competition ought not to cause bad social consequences which inevitably react upon the profits of business itself.