Business Quotes
We get to do business all over the world, and it's rare to have such a big economy [India], growing so fast, and creating so much opportunity for so many. We want to be part of the process to strengthen the country, to serve its citizens and to demonstrate that we're a trusted partner across all these dimensions.
The only thing I really think about is: How are we making decisions and getting things done such that Walmart is succeeding and creating value 50 years from now?
My best days have been when we've been able to raise wages for associates. I love doing that and I want to keep doing that. It's also important to have low prices.
We're an 'And' company, we're people and tech, we're stores and e-commerce, we're innovation and execution.
There's only so much we can do from the home office [Walmart headquarter] to merchandise a store well. If you live in that community and work in that store, you know more about what you should be featuring and the actionality on an end cap than someone from Bentonville, Arkansas does.
We hope that our associates over time can do more delivery from their way home from stores. We keep trying to figure that out given the realities and the rules associated with that.
You can compare the retail business to basketball. You have to have a plan, you have to hustle, you have to rely on each other, and there's a scoreboard on the wall.
Walmart is not arrogant. We could go away at any minute. I think most of us act that way every day. If you're not willing to fail - and we are failing at some things - you're going to go away.
It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.
Businesses grow and they don't change enough and they decline over time. Retailers do that on a bit of a faster cycle.
You see the rise and fall of Sears and others. It's just a reminder that this can happen to us too.
Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.
If you want to think of a company as a system, design the system to benefit all. So how can you raise wages, increase training, and reduce carbon, and provide low-prices? We believe that it's possible to deliver, and I find a lot of other likeminded CEOs, as it relates to thinking that way.
As chairman, I commit to keeping Business Roundtable CEOs at the forefront of constructive public policy debates as we pursue an agenda of greater growth and opportunity for all Americans.
In the world there is a debate over inequity, and sometimes we get caught up in that, and retail does in general.
I think the growing interest in stakeholder capitalism stems from companies genuinely invested in doing good for our world, because it's the right thing to do and because businesses who take this approach are stronger.
Customers want to save money and time and have the broadest assortment of items, and we think that by bringing e-commerce and digital capabilities together with the stores, we can do things that a pure e-commerce player can't.
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