Business Quotes

Walmart is not arrogant. We could go away at any minute. I think most of us act that way every day. If you're not willing to fail - and we are failing at some things - you're going to go away.

It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.

Businesses grow and they don't change enough and they decline over time. Retailers do that on a bit of a faster cycle.

You see the rise and fall of Sears and others. It's just a reminder that this can happen to us too.

When I saw Jet.com, I saw a strong team.

Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

If you want to think of a company as a system, design the system to benefit all. So how can you raise wages, increase training, and reduce carbon, and provide low-prices? We believe that it's possible to deliver, and I find a lot of other likeminded CEOs, as it relates to thinking that way.

As chairman, I commit to keeping Business Roundtable CEOs at the forefront of constructive public policy debates as we pursue an agenda of greater growth and opportunity for all Americans.

In the world there is a debate over inequity, and sometimes we get caught up in that, and retail does in general.

I think the growing interest in stakeholder capitalism stems from companies genuinely invested in doing good for our world, because it's the right thing to do and because businesses who take this approach are stronger.

Customers want to save money and time and have the broadest assortment of items, and we think that by bringing e-commerce and digital capabilities together with the stores, we can do things that a pure e-commerce player can't.

Finding inventory in the backroom is not always a joy.

In some circles, Walmart has this reputation of being really tough. I would say we're tough on behalf of the customer, but we always try to be fair, and if you look at the financial results of our suppliers, they've done really well, and P&G still makes more money than Walmart does after all this time, so this has worked out well for everybody, but we do keep on the pressure on behalf of the customer.

We need to learn how to become a digital enterprise, but we understand that we're a company made up of 2.2 million associates, and that human interaction in the future will matter.

Retailers grow and die. I've been doing this almost 30 years now, which is amazing to me because I feel like in some ways, we're still just getting started.

Together, we're building a new Walmart. We're going to make shopping with us faster, easier and more enjoyable. We'll do more than just save customers money and you, our associates, will make the difference.

Looking ahead, we will compete with technology, but win with people. We will be people-led and tech-empowered.

More than ever, Walmart will be a ladder of opportunity.

There just aren't that many opportunities in the world that are that big, and for a company like Walmart that needs to move the needle in a big way, you have to take some big bets, but if you're going to take that much risk, the reward has to match up.

It has been an exciting time to be at Walmart. Looking back, I'm not sure I could have imagined some of the things we're doing in our business today but, at the same time, it feels like we're just getting started.