You cannot mandate productivity, you must provide the tools to let people become their best.

Manage the top line: your strategy, your people, and your products, and the bottom line will follow.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

If you want to hire great people and have them stay, you have to be run by ideas, not hierarchy. The best ideas have to win.

Companies must have a noble cause, and it's the leaders job to transform that noble cause into such an inspiring vision, that it will attract the most talented people in the world to want to join it.

Ask for feedback from people with diverse backgrounds. Each one will tell you one useful thing. If you're at the top of the chain, sometimes people won't give you honest feedback because they're afraid. In this case, disguise yourself, or get feedback from other sources.