Let me define a leader. He must have vision and passion and not be afraid of any problem. Instead, he should know how to defeat it. Most importantly, he must work with integrity.

My job is not to be easy on people. My job is to make them better.

You cannot mandate productivity, you must provide the tools to let people become their best.

Ask for feedback from people with diverse backgrounds. Each one will tell you one useful thing. If you're at the top of the chain, sometimes people won't give you honest feedback because they're afraid. In this case, disguise yourself, or get feedback from other sources.

Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.

Find people who are competent and really bright, but more importantly, people who care exactly about the same things you care about.