If you want to hire great people and have them stay, you have to be run by ideas, not hierarchy. The best ideas have to win.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

Find people who are competent and really bright, but more importantly, people who care exactly about the same things you care about.

You cannot mandate productivity, you must provide the tools to let people become their best.

It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.

Manage the top line: your strategy, your people, and your products, and the bottom line will follow.