That's one of the best things about my job: I get to tell the world about the innovative and meaningful things our people are doing every day.

I feel like my job as CEO is always to be pushing people ahead.

Find people who are competent and really bright, but more importantly, people who care exactly about the same things you care about.

Ask for feedback from people with diverse backgrounds. Each one will tell you one useful thing. If you're at the top of the chain, sometimes people won't give you honest feedback because they're afraid. In this case, disguise yourself, or get feedback from other sources.

Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.

It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.