I feel like my job as CEO is always to be pushing people ahead.

That's one of the best things about my job: I get to tell the world about the innovative and meaningful things our people are doing every day.

You cannot mandate productivity, you must provide the tools to let people become their best.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.

Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.