Manage the top line: your strategy, your people, and your products, and the bottom line will follow.

My job is not to be easy on people. My job is to make them better.

Ask for feedback from people with diverse backgrounds. Each one will tell you one useful thing. If you're at the top of the chain, sometimes people won't give you honest feedback because they're afraid. In this case, disguise yourself, or get feedback from other sources.

You cannot mandate productivity, you must provide the tools to let people become their best.

It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.