It doesn't make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things they never thought they could.

My job is not to be easy on people. My job is to make them better.

Ask for feedback from people with diverse backgrounds. Each one will tell you one useful thing. If you're at the top of the chain, sometimes people won't give you honest feedback because they're afraid. In this case, disguise yourself, or get feedback from other sources.

Kick-start your brain. New ideas come from watching something, talking to people, experimenting, asking questions and getting out of the office!