In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

Prayer makes your heart bigger, until it is capable of containing the gift of God himself. Prayer begets faith, faith begets love, and love begets service on behalf of the poor.

We've actually set the tech priorities driven off what we want to build for customers and what they're asking us to solve, and that's how it's going to be, and that is a cultural tension even today because we actually want some of both, we want ownership.

The fruit of love is service. The fruit of service is peace. And peace begins with a smile.