If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

We've actually set the tech priorities driven off what we want to build for customers and what they're asking us to solve, and that's how it's going to be, and that is a cultural tension even today because we actually want some of both, we want ownership.

It can improve the customer experience if ads are done in the right way and we also want to make sure that we don't do anything that causes our prices to go up in our retail business.

There is safety in small beginnings and there is unlimited capital in the experience gained by growing.

The ideals we cherish, our fondest dreams and fervent hopes may not be realised in our lifetime. But that is besides the point. The knowledge that in your day you did your duty, and lived up to the expectations of your fellow men is in itself a rewarding experience and magnificent achievement.