It can improve the customer experience if ads are done in the right way and we also want to make sure that we don't do anything that causes our prices to go up in our retail business.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

You want your customers to value your service.

When I was 21, I pledged my life to the service of our people and I asked for God's help to make good that vow. Although that vow was made in my salad days, when I was green in judgement, I do not regret nor retract one word of it.

We are prone to judge success by the index of our salaries or the size of our automobiles, rather than by the quality of our service and relationship to humanity.

Service to man is service to god.