We've actually set the tech priorities driven off what we want to build for customers and what they're asking us to solve, and that's how it's going to be, and that is a cultural tension even today because we actually want some of both, we want ownership.

In the Ford Motor Company we emphasize service equally with sales.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

A manufacturer is not through with his customer when a sale is completed. He has then only started with his customer.

It can improve the customer experience if ads are done in the right way and we also want to make sure that we don't do anything that causes our prices to go up in our retail business.