Customer Experience Quotes

I don't know about you, but most of my exchanges with cashiers are not that meaningful.

You don't want to negotiate the price of simple things you buy every day.

You know you're not anonymous on our site. We're greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is.

You've got to start with the customer experience and work back toward the technology - not the other way around.