It's really hard to design products by focus groups. A lot of times, people don't know what they want until you show it to them.

I am saddened, not by Microsoft's success - I have no problem with their success. They've earned their success, for the most part. I have a problem with the fact that they just make really third-rate products.

It's technology married with liberal arts, married with the humanities, that yields us the results that make our heart sing.

The best way to create value in the 21st century is to connect Creativity with Technology.

You've got to start with the customer experience and work back toward the technology - not the other way around.

I think what we've seen happen so far is that as we've applied technology for the picking process in the store, for example, is that job composition has changed but we have about the same number of people.