You've got to start with the customer experience and work back toward the technology - not the other way around.

It's technology married with liberal arts, married with the humanities, that yields us the results that make our heart sing.

We must develop open source systems that enhance trust and transparency. We must build quality data centres free from biases, we must democratise technology and create people centre applications. We must address concerns related to cyber security, disinformation and deepfakes. We must also ensure that technology is rooted in local ecosystems for it to be effective and useful. Loss of jobs is AI's most feared disruption, but history has shown that work does not disappear due to technology, only its nature changes. We need to invest in skilling and re-skilling our people for an AI-driven future.

I have always believed that technology should do the hard work - discovery, organization, communication - so users can do what makes them happiest: living and loving, not messing with annoying computers! That means making our products work together seamlessly.

In technology, we need revolutionary change, not incremental change.

If you think back to the beginning of cell phones, laptops or really any new technology, it's always expensive.