My model for business is The Beatles: They were four guys that kept each others' negative tendencies in check; they balanced each other. And the total was greater than the sum of the parts.Great things in business are not done by one person, they are done by a team of people.

If a user is having a problem, it's our problem.

To be clear, we take these financial outputs seriously, but we believe that focusing our energy on the controllable inputs to our business is the most effective way to maximize financial outputs over time.

If a business does well, the stock eventually follows.

You can compare the retail business to basketball. You have to have a plan, you have to hustle, you have to rely on each other, and there's a scoreboard on the wall.

Money is not the motivating force. It's nice to have money, but I don't live high. What I enjoy is running the business.