My model for business is The Beatles: They were four guys that kept each others' negative tendencies in check; they balanced each other. And the total was greater than the sum of the parts.

If a user is having a problem, it's our problem.

You can compare the retail business to basketball. You have to have a plan, you have to hustle, you have to rely on each other, and there's a scoreboard on the wall.

Whatever you like to do, make it a hobby and whatever the world likes to do, make it a business.

Good business demands tough decisions based on rigorous analysis and unwavering follow-through. Emotion can't really play a part. The challenge we all face as leaders is to let the feelings churn inside you but then to present a calm exterior, and I learned to do that.

It has been an exciting time to be at Walmart. Looking back, I'm not sure I could have imagined some of the things we're doing in our business today but, at the same time, it feels like we're just getting started.