My model for business is The Beatles: They were four guys that kept each others' negative tendencies in check; they balanced each other. And the total was greater than the sum of the parts.

If a user is having a problem, it's our problem.

I never really studied business in school. I kind of wish I had, but how boring is that?

In the business world, the rearview mirror is always clearer than the windshield.

Information technology and business are becoming inextricably interwoven. I don't think anybody can talk meaningfully about one without the talking about the other.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance... you thrive on that.