Indian car buyers have not really been exposed to customer care in a competitive environment.

Yeah, we're trying to learn from Sam Walton, learn from competition, and on a global basis be able to be the very best as we try to bring it all together.

Competition whose motive is merely to compete, to drive some other fellow out, never carries very far.

Great industries are never made from single companies. There is room in space for a lot of winners.

If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.

The competitor to be feared is one who never bothers about you at all but goes on making his own business better all the time.