Part of company culture is path-dependent - it's the lessons you learn along the way.
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Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.
A culture of high standards is protective of all the "invisible" but crucial work that goes on in every company. I'm talkingabout the work that no one sees. The work that gets done when no one is watching. In a high standards culture, doing that work well is its own reward-it's part of what it means to be a professional.
In my view, Amazon's culture is unusually supportive of small businesses with big potential, and I believe that's a source of competitive advantage.
Have the courage to go against the tide of this culture of efficiency, this culture of waste. Encountering and welcoming everyone, [building] solidarity-a word that is being hidden by this culture, as if it were a bad word-solidarity and fraternity: these are what make our society truly human.
They're frauds, the whole goddamn hippie culture. They bitch about brainwashing from their parents and they do the same damn thing. I've never known one of those people who would tolerate any way of life but their own.
I was just like, 'You know what? If I want to write about the culture war, I don't wanna be a pawn in it anymore.
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