A culture of high standards is protective of all the "invisible" but crucial work that goes on in every company. I'm talkingabout the work that no one sees. The work that gets done when no one is watching. In a high standards culture, doing that work well is its own reward-it's part of what it means to be a professional.

Many of the traits that make Amazon unusual are now deeply ingrained in the culture. In fact, if I wanted to change them, I couldn't. The cultures are self-reinforcing, and that's a good thing.

In my view, Amazon's culture is unusually supportive of small businesses with big potential, and I believe that's a source of competitive advantage.

When the foundations of social life are corroded, what ensues are battles over conflicting interests, new forms of violence and brutality, and obstacles to the growth of a genuine culture of care for the environment.

They're frauds, the whole goddamn hippie culture. They bitch about brainwashing from their parents and they do the same damn thing. I've never known one of those people who would tolerate any way of life but their own.

I was just like, 'You know what? If I want to write about the culture war, I don't wanna be a pawn in it anymore.