Customers don't measure you on how hard you tried, they measure you on what you deliver.
Related Quotes
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
Setting the bar high in our approach to hiring has been, and will continue to be, the single most important element of Amazon.com's success.
A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.
If you don't understand the details of your business you are going to fail.
It's hard to remember for you guys, but for me it's like yesterday I was driving the packages to the post office myself, and hoping one day we could afford a forklift.
There is one rule for the industrialist and that is: make the best quality goods possible at the lowest cost possible, paying the highest wages possible.
Popular Authors
