Customers don't measure you on how hard you tried, they measure you on what you deliver.
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There is one rule for the industrialist and that is: make the best quality goods possible at the lowest cost possible, paying the highest wages possible.
An imitation may be quite successful in its own way, but imitation can never be Success. Success is a first-hand creation.
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.
Volunteer for something extra, volunteer for something hard. One of the reasons that I got the opportunities that I got was that I would raise my hand when my boss was out of town and he or she was visiting stores or something, and someone needed to pinch hit and go to a meeting, I would go, and if I knew the answer to the question that came up, I'd share it, if I didn't, I'd say, "I don't know, but I'll find out fast and get back to you." I then put myself in an environment where I became a low risk promotion because people had already seen me do the job.
I've often felt there might be more to be gained by studying business failures than business successes.
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