Software innovation, like almost every other kind of innovation, requires the ability to collaborate and share ideas with other people, and to sit down and talk with customers and get their feedback and understand their needs.

You've got to start with the customer experience and work back toward the technology - not the other way around.

Your customers dream of a happier and better life. Don't move products. Instead, enrich lives.

Customers want to save money and time and have the broadest assortment of items, and we think that by bringing e-commerce and digital capabilities together with the stores, we can do things that a pure e-commerce player can't.

It is common sense to take a method and try it; if it fails, admit it frankly and try another. But above all, try something. The millions who are in want will not stand by silently forever while the things to satisfy their needs are within easy reach.

It's technology married with liberal arts, married with the humanities, that yields us the results that make our heart sing.