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Everything is based on a simple rule: Quality is the best business plan, period.

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Focus on the big decisions. "As a senior executive, what do you really get paid to do?" he asks. "You get paid to make a small number of high-quality decisions. Your job is not to make thousands of decisions every day.

It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.

I think a simple rule of business is, if you do the things that are easier first, then you can actually make a lot of progress.

There is one rule for the industrialist and that is: make the best quality goods possible at the lowest cost possible, paying the highest wages possible.

Private brand's important. We invest in quality. We try to treat them like they really are brands, and not just some private label. But, you know, we wouldn't wanna see them continue to grow in percent of total too much. We would like for the brands to offer value to customers and have them grow.

You don't want to negotiate the price of simple things you buy every day.