If I have three good decisions a day, that's enough.

Good business demands tough decisions based on rigorous analysis and unwavering follow-through. Emotion can't really play a part. The challenge we all face as leaders is to let the feelings churn inside you but then to present a calm exterior, and I learned to do that.

As organizations get larger, there seems to be a tendency to use the heavy-weight Type 1 decision-making process on most decisions, including many Type 2 decisions. The end result of this is slowness, unthoughtful risk aversion, failure to experiment sufficiently, and consequently diminished invention. We'll have to figure out how to fight that tendency.

The great thing about fact-based decisions is that they overrule the hierarchy.

My authoritarian and quick manner of making decisions led me to have serious problems and to be accused of being ultraconservative. I have never been a right-winger. It was my authoritarian way of making decisions that created problems.

I really want to clear my life so that I have to make as few decisions as possible about anything except how to best serve this community.