We're making every day easier for busy families and we're using new ways of working to do it.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

Ask nothing; want nothing in return. Give what you have to give; it will come back to you, but do not think of that now.

People are really happy with our company, and we have provided pretty good service. So that sort of transfers onto how people interact with me as well, which is really nice.

Excellence matters, and technology advances so fast that the potential for improvement is tremendous.

You need to get one thing done well, or else you don't have permission to do anything else.