You're going to have some very amazing capabilities in the economy. When we have computers that can do more and more jobs, it's going to change how we think about work. There's no way around that. You can't wish it away.

I think no one knows how this is going to play out exactly. And the way it feels to me is that basically every job gets changed. And I think the best way to think about it is getting "plussed up." So how can I lean in the role that I have, regardless what that role is, to adopt new tools, leverage them and make things better than they would've otherwise been?

It's very clear that AI is going to change literally every job. Maybe there's a job in the world that AI won't change, but I haven't thought of it.

People say sometimes, "You work in the fastest-moving industry in the world." I don't feel that way. I think I work in one of the slowest. It seems to take forever to get anything done.

As I look across our company, we have everything from store associates to supply chain associates. Of the 2.1 million people (globally), something less than 75,000 of them are home office jobs. All the other ones are working in a store, a club, a distribution center. And I think those jobs change more gradually. We are still going to want to serve customers and members with people. The change as it relates to the home office jobs probably happens faster.

Workers in every type of role must be prepared to adapt to the rise of artificial intelligence in the workplace.