You're going to have some very amazing capabilities in the economy. When we have computers that can do more and more jobs, it's going to change how we think about work. There's no way around that. You can't wish it away.
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As I look across our company, we have everything from store associates to supply chain associates. Of the 2.1 million people (globally), something less than 75,000 of them are home office jobs. All the other ones are working in a store, a club, a distribution center. And I think those jobs change more gradually. We are still going to want to serve customers and members with people. The change as it relates to the home office jobs probably happens faster.
The idea that everyone should slavishly work so they do something inefficiently so they keep their job - that just doesn't make any sense to me. That can't be the right answer.
We continue to invest in wages. So I think that's helping some, and that process will continue. As it relates to AI and the future of employment, I think for the most part, our folks are enthusiastic about it because they've seen new tools that they're receiving that are making their jobs better. That's helping them take fewer steps.
One of the biggest areas of change in the last decade is related to associates that work in our stores, picking orders for delivery and pickup for our customers. And we have something north of 200,000 people doing that job, and yet we have about the same (total) number of people working in Walmart U.S.
Other tasks and other jobs changed, which enabled us to create new jobs that paid more and have fewer of the older jobs that went away. I hope what happens as we lead through this is that there will be pluses and minuses, but the net ends up being even more people because we have more ideas of how to grow.
AI is already reshaping our economy, security and even our society. AI is writing the code for humanity in this century...We are at the dawn of the AI age that will shape the course of humanity.
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