Customer satisfaction has always been the number one goal for retailers, and in the future, customers will be more empowered than ever to drive the change they want, as they get more control over their shopping experience.

Today, we still have more than 300,000 U.S. associates who were with us since 2015 and are now leading teams, running stores and clubs, and continuing to grow their careers. Their stories are a reminder that when people are given opportunity, they make the most of it - and a culture of opportunity creates a cycle where happy associates lead to happy customers and members, and vice versa.

Businesses grow and they don't change enough and they decline over time. Retailers do that on a bit of a faster cycle.

Technology empowers the less empowered. If there is a strong force that bring a change in the lives of those on the margins it is technology. It serves as a leveler and a springboard.

If you are not happy with something, you should change it. So I went to a lot of therapy, and finally, I am able to speak up for myself: You are going to hear me roar.

There is nothing like returning to a place that remains unchanged to find the ways in which you yourself have altered.