There was never a jostling for position about who was going to lead the band. The guys believe me, we love each other, they trust me and I trust them. They trust in me to know what I'm doing.

It is the dictate of history to bring to the fore the kind of leaders who seize the moment, who cohere the wishes and aspirations of the oppressed. Such was Steve Biko, a fitting product of his time; a proud representative of the re-awakening of a people.

In countries where innocent people are dying, the leaders are following their blood rather than their brains.

There've been times when leaders have to make decisions, and if you had read my 360 when I first started as a CEO, it would've repetitively said, "You take too long to make decisions, you're participative and that's good, but you need to move faster, be decisive." And as the years went, that stopped being on my 360 because I think I got more confident and more self-aware that sometimes decisions just needed to be made.

If you fast-forward through the years, there was a period of time when there was too much debate inside the company about the significance of e-commerce, there were leaders who believed it would never be any bigger than the catalog business, there were leaders that believed it would never be profitable.

The best leaders lead through influence and collaboration, regardless of their title.