Be a great teammate - you learn how to lead, you learn how to influence by the way you interact with your peers, treat them well, help them, help them do a better job.

Representing a company with the largest and one of the most diverse groups of associates in the U.S., and an even more diverse customer base of tens of millions of customers, we believe we should stay engaged to try to influence decisions in a positive way and help bring people together.

Now I think, speaking roughly, by leadership we mean the art of getting someone else to do something that you want done because he wants to do it, not because your position of power can compel him to do it, or your position of authority.

The change that's happening in the world is going to happen. Our choice is to lean in, learn (and) help lead so there are better outcomes for everybody involved.

That's one of the best things about my job: I get to tell the world about the innovative and meaningful things our people are doing every day.

If you fast-forward through the years, there was a period of time when there was too much debate inside the company about the significance of e-commerce, there were leaders who believed it would never be any bigger than the catalog business, there were leaders that believed it would never be profitable.