Businesses that grow by development and improvement do not die. But when a business ceases to be creative, when it believes it has reached perfection and needs to do nothing but produce no improvement, no development, it is done.

I don't want to keep playing the same formula over and over again, otherwise you just go insane. I don't want to become stale. I want to be creative.

Most of my ideas belonged to other people who never bothered to develop them.

The best way to create value in the 21st century is to connect Creativity with Technology.

I think what we've seen happen so far is that as we've applied technology for the picking process in the store, for example, is that job composition has changed but we have about the same number of people.

People will surprise you. Several times a week I see or hear about something creative our associates have done. It's inspiring to see their ingenuity and pace.