Leadership is about empathy. It is about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.

To me, the most important thing - aside from meeting people's physical needs, whether that's education, health care, clothing, food, a roof over their heads - is changing the mind-set and educating people. And most of all, most important, is empowering people and making them self-sustaining.

I know I'm stronger in the songs than I really am. Sometimes I need to hear it myself. We all need to hear those empowering songs to remind us.

We talk about this concept of openness and transparency as the high-level ideal that we're moving towards at Facebook. The way that we get there is by empowering people to share and connect. The combination of those two things leads the world to become more open.

I think that there is a role that Facebook can play in empowering community leaders, to strengthen existing communities, to help build new communities, to help look out for people in their community, to help keep people safe.

Ten years ago, we committed to investing in our associates through higher wages, new training opportunities, and changes to our scheduling and education programs. It was a step grounded in the belief that putting people first is always the right thing to do. These investments sparked momentum in our stores that we still see and feel today.