To me, the most important thing - aside from meeting people's physical needs, whether that's education, health care, clothing, food, a roof over their heads - is changing the mind-set and educating people. And most of all, most important, is empowering people and making them self-sustaining.
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Without education, your children can never really meet the challenges they will face. So it's very important to give children education and explain that they should play a role for their country.
2/3 of our management associates come from our hourly ranks. We put in place academies to help people with education. We've put a dollar a day college program in to help people get college hours if they want to advance their degrees.
The vision is really about empowering workers giving them all the information about what's going on so they can do a lot more than they've done in the past
Leadership is about empathy. It is about having the ability to relate to and connect with people for the purpose of inspiring and empowering their lives.
Ten years ago, we committed to investing in our associates through higher wages, new training opportunities, and changes to our scheduling and education programs. It was a step grounded in the belief that putting people first is always the right thing to do. These investments sparked momentum in our stores that we still see and feel today.
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