One thing I've always loved about the culture at Microsoft is there is nobody who is tougher on us, in terms of what we need to learn and do better, than the people in the company itself. You can walk down these halls, and they'll tell you, 'We need to do usability better, push this or that frontier.'

Say no to an ephemeral, superficial and throwaway culture, a culture that assumes that you are incapable of taking on responsibility and facing the great challenges of life!

So, what I think, sometimes a pure tech company can underestimate is the importance of culture, the importance of a purpose.

Together with you, I would like once more to ask forgiveness of all the victims. The pain and the shame we feel must become an occasion for conversion: Never again! Never again can the Christian community allow itself to be infected by the idea that one culture is superior to others, or that it is legitimate to employ ways of coercing others.

The culture of comfort, which makes us think only of ourselves, makes us insensitive to the cries of other people, makes us live in soap bubbles which, however lovely, are insubstantial; they offer a fleeting and empty illusion that results in indifference to others; indeed, it even leads to the globalization of indifference.

Have the courage to go against the tide of this culture of efficiency, this culture of waste. Encountering and welcoming everyone, [building] solidarity-a word that is being hidden by this culture, as if it were a bad word-solidarity and fraternity: these are what make our society truly human.