In the future, instead of just doing this over a phone call, you'll be able to sit as a hologram on my couch, or I'll be able to sit as a hologram on your couch, and it'll actually feel like we're in the same place, even if we're in different states or hundreds of miles apart.

Our vision is that there should be a lot of different AI out there and AI services, not just one singular AI... I think we're going to live in a world where there are going to be hundreds of millions or billions of different AI agents eventually, probably more AI agents than there are people in the world.

There's something magical in the realm of building social experiences around the feeling of human presence and being there with another person and this physical perception where we're very physical beings. A few years ago, I would have predicted that AR holograms would have been available before full-scale AI. Now, I think it's probably going to be the other order.

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet,they can each tell 6,000 friends.

I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because, even in that whirlwind, we kept heads-down focused on the customers. All the metrics that we can track about customers have improved every year.

We want to make money when people use our devices-not when people buy our devices. We think this aligns us better with customers. For example, we don't need our customers to be on the upgrade treadmill. We can be very happy to see people still using four-year-old Kindles!