Our sales are growing so much. I think people are optimistic about the future of what their life can look like.

I think one of the things people don't understand is we can build more shareholder value by lowering product prices than we can by trying to raise margins. It's a more patient approach, but we think it leads to a stronger, healthier company. It also serves customers much, much better.

The thing I have noticed is when the anecdotes and the data disagree, the anecdotes are usually right. There's something wrong with the way you are measuring it.

I'm skeptical of any mission that has advertisers at its centerpiece.

There are two kinds of companies, those that work to try to charge more and those that work to charge less. We will be the second.

What characteristics do I look for when hiring somebody? That's one of the questions I ask when interviewing. I want to know what kind of people they would hire.