Most problems, if you give them enough time and space, will eventually wear themselves out

Most people spend more time and energy going around problems than in trying to solve them.

Don't find fault, find a remedy.

The path to the CEO's office should not be through the CFO's office, and it should not be through the marketing department. It needs to be through engineering and design.

Customers want to save money and time and have the broadest assortment of items, and we think that by bringing e-commerce and digital capabilities together with the stores, we can do things that a pure e-commerce player can't.

I like friends who have independent minds because they tend to make you see problems from all angles.