I think humanoid robots are scary and I don't know why you have to put a head on them. I don't know why they have to have five fingers, surely there's a way to do something that's a little less intimidating.
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Until we're serving humanoid robots and they have the ability to spend money, we're serving people. We're going to put people in front of people.
Looking ahead, we will compete with technology, but win with people. We will be people-led and tech-empowered.
It's very clear that AI is going to change literally every job. Maybe there's a job in the world that AI won't change, but I haven't thought of it.
Our goal is to create the opportunity for everybody to make it to the other side.
We continue to invest in wages. So I think that's helping some, and that process will continue. As it relates to AI and the future of employment, I think for the most part, our folks are enthusiastic about it because they've seen new tools that they're receiving that are making their jobs better. That's helping them take fewer steps.
I think no one knows how this is going to play out exactly. And the way it feels to me is that basically every job gets changed. And I think the best way to think about it is getting "plussed up." So how can I lean in the role that I have, regardless what that role is, to adopt new tools, leverage them and make things better than they would've otherwise been?
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