Helping other people develops your leadership skills, and people start to see you as a natural leader.

The art of leadership... consists in consolidating the attention of the people against a single adversary and taking care that nothing will split up that attention.

You don't lead by hitting people over the head - that's assault, not leadership.

Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.

I suppose leadership at one time meant muscles; but today it means getting along with people.

I think most Americans probably don't know what a tech makes that helps take care of our stores and clubs and that we can help them learn how to be a tech. The same thing's true for our drivers. So we have a need to get the word out so that people know there are some great jobs.